If you don't want to connect it to Facebook, i would contact support from within the game, tell them about the issues with your device, attach screenshots with your current progress, and ask if it's possible for them to restore the progress in case it will be lost after resetting the device. What happened before your progress was lost (you reinstalled the game, changed devices, updated the software, etc.). If that doesn't fix the problem, contact our customer support and provide the following information:ġ. Reinstall the game and reconnect it to Facebook if it was previously connected. You can also only transfer progress from one device to another when the game is connected to Facebook.Ģ.
IMPORTANT NOTE: if you reset all the settings on your device, you can only restore your progress on your own if the game is connected to Facebook.
You don't need to do anything besides connect it.
You can also connect your progress to your Facebook account. Your game progress is saved automatically if your device is connected to the internet, so it won't be lost even if you reinstall the game. How can I make sure my game progress is saved?
